Addressing complaints: PESCO officials a call away for all consumers

Power company’s chief says people will now be able to contact officials directly.

PESHAWAR: In a bid to serve consumers better, the Peshawar Electric Supply Company (Pesco) has decided to give cell phones to its officials through which complainants can directly contact the power company’s employees.

According to an agreement signed on Friday between Pesco and a cellular service provider, the latter will provide mobile connections to Pesco officials ranked between grades 11 and 20.

The move is expected to save the time of consumers and address complaints promptly.

“To make the public aware about who to contact if the need arises, the numbers of Pesco officials will be printed on the electricity bills so that power consumers can easily access them,” said Pesco chief Tariq Sadozai.

Having all employees under one network will expedite the redressal of complaints, and consumers will feel the company’s officials are lending an ear to their problems, he added.



Sadozai said his company will also take other steps to facilitate customers which in turn will help Pesco become more efficient. Talking about one such measure, he said Pesco will soon fully computerise its complaint registering system.

Pesco spokesperson Shaukat Afzal said the cell phone numbers of sub-divisional officers (SDOs) and the executive engineer of respective offices will be printed on electricity bills. “It will help end the phenomena of consumers being told that officials are not available at the moment.”



He added that people complained earlier that calls to the land line numbers are not attended to. “Mobile phones will give people direct access to Pesco officials. Presently, there are about 4,500 employees ranked between grades 11 and 20 and all of them will be equipped with mobile phones. He added that 500 employees were given cell phones at the opening ceremony of the agreement.”

Published in The Express Tribune, December 8^th, 2012.