Consumer Court: Notice issued for defective phone sale

LAHORE: A consumer court issued a notice to the proprietor of a mobile phone shop in a suit seeking Rs300,000 as damages for allegedly selling the petitioner a defective mobile phone. Razzaq said he purchased a mobile phone from Mushtaq, proprietor of a mobile shop, for Rs13,000. He said Mushtaq had assured him that he would be responsible if the cell phone had any problems. He said the phone was new and had a one-year warrantee. He said a few days after the purchase, some of the phone’s buttons stopped working properly. He said he complained about it to Mushtaq who told him to bring the phone to his shop for repairs. He said the phone wasn’t working well despite the repairs so he contacted Mushtaq again, but this time he refused to repair the phone, replace it or return his money. Mushtaq denied the allegations and said when he repaired the phone, Razzaq said he was satisfied. He said a few days later, Razzaq called him and complained about the mobile phone so he told him to bring it to his shop, but Razzaq never showed up. He said he would fix the cell phone if Razzaq brought it to his shop.

Published in The Express Tribune, August 14^th, 2014.