The chief minister’s Complaint and Redressal Cell has become fully operational and is receiving 100 to 150 complaints against public sector organisations daily.
The cell’s Chairman Dilroz Khan confirmed that since its establishment, over 700 complaints had been received, the majority of which centred on issues relating to Peshawar Electric Supply Company (PESCO), the police, hospitals, public health, municipal services and patwaris.
Most of the complaints about PESCO were regarding damaged transformers and loadshedding while those relating to hospitals were about the absence of doctors, unavailability of medicines and hygiene, Khan added.
Khan said that over 800 shops, from which Rs1.7 million was recovered in fines, were raided in Peshawar district alone.
He added that during a recent price checking drive in Kohat division, 1,325 shops were raided and 41 were FIRs registered. During these raids, the administration collected fines totaling Rs315,700.
The cell has received 320 written complaints of which 25 have been addressed. Meanwhile, 444 complaints were registered through telephone calls, of which 181 have been resolved, confirmed Khan.
The cell works two shifts and operates from 8am to 8pm daily.
Published in The Express Tribune, July 26th, 2013.