Chief Minister Secretariat Khyber-Pakhtunkhwa on Monday finalised arrangements to hear and redress public complaints against government departments.
In a meeting held under the chair of Principal Secretary to Chief Minister Ashfaq Khan, the secretariat’s officials reviewed the process of addressing public complaints against any government department made to the CM Secretariat via telephone, fax and email.
It was decided during the meeting that prompt action shall be taken on any complaint made by a person. Participants also decided to appraise the concerned government department’s heads and high-ups regarding any complaint, and urge them to solve the issue in the shortest possible time.
“Written instructions have been issued to the departments regarding prompt action on any complaint for [its] solution,” said Ashfaq Khan while addressing the meeting.
“They (the departments) are bound under the instructions to take action within 24 hours on any complaint and inform the CM Secretariat as to what kind of measure has been taken against an official or concerned department for its solution,” he added. “All the departments should set up a complaint cell to ensure more coordination and promptness in addressing complaints.”
Khan, however, urged the public to focus on lodging genuine complaints against departments that fall under the jurisdiction of the provincial government. Any important and serious complaint against a federal department would be furnished to the concerned department in writing, he said.
Published in The Express Tribune, June 11th, 2013.
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