The sales manager of Hush Puppies was issued a notice by a consumer court in a suit seeking Rs 100,000 as damages. PHOTO: FILE
A consumer court issued a notice to a sales manager of Hush Puppies for May 14 in a suit seeking damages of Rs100,000 for allegedly selling the petitioner a defective article.
Petitioner Yousaf Shahzad submitted that he purchased a pair of shoes branded “Fighter Black Colour” for Rs2,795 on December 19, 2012.
The shoes, he said, broke after a few days.
He contacted the shop’s sales manager Muhammad Rashid who had, Shahzad said, promised him to replace the shoes with new ones on February 15.
Shahzad said he visited the respondent on the agreed date but was requested to come back after a few days.
When he went back, Shahzad said, the manager of the store did not replace the shoes and instead humiliated him and issued threats.
He prayed the court to direct the respondent to replace the shoes with new ones and pay Rs100,000 for causing mental agony.
Talking to The Express Tribune, Hush Puppies sales manager Muhammad Rashid said he had only assumed charge a few days back and had forwarded the court’s notice to the Hush Puppies’ head office.
Rashid said he was unaware about the matter and said the sales manager who had probably made the transaction had left the job.
Published in The Express Tribune, April 24th, 2013.
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Thumbs up ! it is high time consumers are granted swift justice . Enough of exploitation of masses by businessmen
Thumbs up i must say . It is high time , voice of consumers is heard and justice is provided swiftly . enough unfair unjust treatment of business men with consumers .
You can't make one manager the scapegoat. The whole company is at fault. Every retailer should have a formalized, simple process for returns and exchanges. As all retailers in other countries do. A lack of such a system is the company's fault.
And retailers should realize that this in the long run is good for sales. People prefer to shop more when they know they can easily exchange/return if they change their minds later or if there is a fault. That's why retailers abroad are so flexible. Places like M&S will even take back goods without receipt, without tags, months later, even if there is no real fault or defect. They do this because it wins them greater sales over all.