Shalimar Express hits full steam on first run

Over 900 passengers ride inaugural train but commuters call for better facilities, smoother service

KARACHI:

The newly upgraded Shalimar Express has captured passengers' attention since its launch, with over 900 travellers on its first run achieving 100% occupancy. Despite the enthusiasm, many commuters feel that facilities still fall short of the standards set by the Green Line Train.

Railway authorities are optimistic that private commercial management of the service could generate rupees 1.25 to two billion annually, potentially funding further improvements in travel amenities.

Passenger concerns

Several travellers raised concerns over sudden platform changes at Karachi Cantt Station, inadequate lighting in train coaches, and the need for better seating, fans, and food quality. Commuters with children and women found it challenging to adjust quickly when platform numbers were altered at the last minute.

Railway upgrades

According to Karachi Division Railway spokesperson Syed Qamar Shah, the station was inaugurated by Prime Minister Shehbaz Sharif. Two CIP lounges have been introduced, and three historical waiting halls were renovated. Both family and economy-class passengers can use these upgraded facilities. QR codes have been installed for station navigation and submitting complaints or suggestions. Information desks, a modern announcement system, and live train tracking screens were also installed.

Train composition

Shalimar Express features AC Business, AC Parlour, Lower AC, and Economy class coaches. Its commercial management has been handed to a private company under a public-private partnership, expected to yield rupees 1.25 to two billion annually, said Pakistan Railways spokesperson Babar Ali Raza.

Operational details

The train departs Karachi at 6:30pm and reaches its destination in 19 hours, easing travel and waiting times. The first-day booking was already full two days prior, reflecting high demand. Daily, approximately 1,800 passengers are expected to travel.

Authorities' appeal

Railway officials urged passengers not to express frustration by damaging train property, warning that doing so could affect services and amenities in the future.

While the Shalimar Express launch marks a milestone in Karachi's rail services, authorities face the challenge of meeting passenger expectations for comfort, lighting, and overall onboard facilities.