Punjab Caretaker Minister Local Government Ibrahim Murad inaugurated a 24/7 telephone helpline (1233) on Monday to promptly redress complaints of cattle farmers, traders, and the general public doing business in all 121 cattle markets across the province.
The helpline, developed by the Punjab Information Technology Board (PITB), aims to provide improved services at these markets and will be operated by the Punjab Cattle Market Management and Development Company to resolve issues faced by relevant stakeholders.
Complaints, such as non-availability of cattle market staff, non-cooperation, non-issuance of transit slips, and other related issues, can now be lodged through this helpline.
Additionally, complaints about overcharging of entry fees for animals, selling goods at expensive prices in shops, overcharging of parking fees, etc, can also be registered through this facility.
Murad told the participants that the livestock sector was the backbone of the economy and that the helpline's establishment aims to improve the quality of service delivery and promptly resolve issues raised by the public and complaints filed.
Published in The Express Tribune, April 18th, 2023.
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