Capital police launch SMS service to keep complainants informed

ISLAMABAD:

In its consistent effort to improve the working of the capital police and to keep complainants updated on the status of their first information reports (FIRs), the Islamabad Police Investigation Wing has launched a short message service (SMS) to provide instant information to the citizens.

Under this automated system, both the complainant and the respective investigation officer (IO) would be intimated via SMS about the lodging of an FIR, a police spokesman disclosed to the media.

He said the initiative would ensure constant coordination between an investigation officer and the plaintiff.

The IO would have to inform the complainant about the progress of the case after the SMS alert, he added. The spokesman said the officers would also contact the plaintiff to find out if they were facing any problem in pursuing the case.

He added that the Islamabad Capital Territory police had opted for modern technologies in line with the vision of Islamabad Inspector General of Police Qazi Jameelur-Rehman, who is a strong and vocal proponent of facilitating the masses through digital initiatives.

He said the department had recently introduced an online appointment system "e-Police desk" and chip-embedded digital driving license.

The spokesman said the force had taken multiple people-friendly initiatives under the present management.

Published in The Express Tribune, April 4^th, 2021.