Punjab Police has decided to introduce a new app for digital monitoring of all stages from application receipt to FIR registration at the front desk to put an end to inordinate delay in the hassle-free FIR registration process.
The app would be initially launched as a pilot project in Kasur district. In the app, the time of application receipt and registration of case at the front desk could be seen with just one click so that the perpetrators of delay in processing could hold liable and Departmental and legal proceedings against them could be expedited.
The decision has been taken in a high-level meeting chaired by Inspector General Punjab Police (IGP) Inam Ghani at Central Police Office (CPO) on Monday.
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The meeting was attended by senior police officers including additional IG Azhar Hameed Khokhar, Additional IG Safe Cities Rao Sardar, Additional IG Training, Kanwar Shah Rukh, Additional IG Elite Police Force, Farooq Mazhar, Additional IG Investigation, Fayyaz Ahmed Dev and Additional IG Operations Sahibzada Shehzad Sultan, DPO Kasur Imran Kishwar and other senior officers.
Ghani on the occasion said that the new Citizen Centric Policing and Monitoring System should be launched as soon as possible as a pilot project from Kasur District and this system equipped with new features would be developed by Additional IG Investigation, DIG IT and DPO Kasur together.
He further said that after receiving the application for robbery, burglary and theft, those responsible for delay in registration of cases should be held accountable while Additional IG Investigation should brief about the progress made in software for provision to Regional monitoring units by 1st April.
He further said that sincere efforts should be made to solve the problems of the citizens calling 15 emergency number while treating them with good manners while paying special attention to the monitoring system to get the feedback of the citizens regarding the first responder.
During the meeting, DPO Kasur Imran Kishwar while briefing about the pilot project launched for the improvement of new Citizen-Centric Policing and monitoring system said that there is increasing reliance on efficient use of information technology to make police working more efficient and transparent.
The focus is on ensuring effective monitoring of each case as well as close monitoring so that crime can be eradicated by modern policing and the performance of officers and staff can be monitored.
Published in The Express Tribune, March 9th, 2021.
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