SAN FRANCISCO: Netflix said Tuesday it added millions of new subscribers globally over the past quarter as it prepared up for a tougher competitive landscape, but scaled back its outlook for early 2020.
The global television streaming giant beat expectations with a profit of $587 million in the fourth quarter of 2019 as revenue rose 31 percent from a year ago to $5.5 billion.
Netflix added a better-than-expected 8.8 million subscribers worldwide to hit 167 million, but growth in North America was below forecasts with 550,000 new members, including 420,000 in the United States.
After-hours trading showed Netflix shares in a narrow range, dipping slightly and then rising about 2.2 percent.
Netflix said it expects to add around seven million new subscribers in the first quarter of 2020, well below the level logged in a record-setting quarter a year ago.
"We have seen some elevated churn in the US from the combination of pricing and competition," chief financial officer Spence Neumann said during an earnings interview..
"We anticipate that competition to roll out globally throughout the year, so we are trying to be prudent thinking about the impact throughout the business."
The California-based company scaled back expectations for the current quarter, with nascent services such as Apple TV+, Disney+ and soon-to-launch rivals such as NBC's Peacock now competing for viewers.
With so many media and tech companies wading into streaming services, a cultural shift from "linear" television consumption -- such as through cable services -- to streaming entertainment could be on the horizon, according to Netflix executives.
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"We've had the same strategy basically for 20 years -- please our members and they help us grow," Netflix chief executive Reed Hastings said in an earnings interview.
"In the next decade, expect to use the great resources we have to do even better."
Netflix, whose hit original shows include "The Crown," and "Stranger Things," is strong in many global markets outside of its stronger competition in the US, having bolstered its lineup of international shows.
Analyst Eric Haggstrom of eMarketer said Netflix "ended 2019 on a strong note with new subscriber additions above expectations" but faces challenges.
"Netflix will need to continue to produce hit shows as Disney, Apple, HBO, and others launch and scale new services," Haggstrom said.
"Netflix's scale allows it to reach mass audiences, which makes it easier for them to create hits when compared to newcomers to the market."
Hastings considered Disney+ more of a threat to traditional cable television services than Netflix.
"Disney is going to be a global service quite quickly, but there are many global services," Hastings said.
"We compete a lot for viewing with YouTube, and viewing per member is up -- that is all coming from linear TV."
Netflix noted that it is changing the way it calculates the popularity of shows.
Previously, 70% or more of a film or television show had to be watch to count as being viewed at a household.
Under the new method, a show will only need to play for at least two minutes for a view to be counted, deemed "long enough to indicate the choice was intentional," Netflix said in a letter released with the earnings figures.
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"Given that we now have titles with widely varying lengths -- we believe that reporting households viewing a title based on 70 percent of a single episode of a series or of an entire film, which we have been doing, makes less sense," Netflix said.
The new method is similar to the way YouTube counts views, and results in viewer counts being about 35 percent higher, according to Netflix.
Hastings held firm that Netflix has no plans to get into the online advertising business, saying the company is not interested in battling with Amazon, Facebook, and Google in that market.
"We are really focused on just making our members happy," Hastings said.
"We want to be the safe respite where you can enjoy, be stimulated, have fun and relax with none of the controversy around exploiting users with advertising."
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