Tesla owner lawsuit claims software update fraudulently cut battery capacity
The lost range has been a hot topic since May on online owner forums
Tesla Roadster 2 is shown in this undated handout photo, during a presentation in Hawthorne, California, US, November 16, 2017. PHOTO: REUTERS
SAN FRANCISCO:
A Tesla owner has filed a lawsuit against the electric vehicle maker, claiming the company limited the battery range of older vehicles via a software update to avoid a costly recall to fix what plaintiffs allege are defective batteries.
The lawsuit filed on Wednesday in Northern California federal court alleges fraud and seeks class-action status for the potentially “thousands” of such Model S and X owners around the world who have seen the range of their older-generation batteries suddenly curtailed, some by as much as 40 miles (64 km).
The lost range has been a hot topic since May on online owner forums, such as TeslaMotorsClub.com, in which many owners detail how their battery range has fallen. Some users bought more expensive models because they offered greater range. They say Tesla took this away with the software update, thereby devaluing the car, limiting the distance they can travel and forcing them to recharge more frequently.
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Plaintiff David Rasmussen’s 2014 Model S 85 lost battery capacity equivalent to about 8kWh but was told by Tesla the degradation was normal, the lawsuit says.
A Tesla spokesperson said the company’s priority was to deliver the best possible customer experience with the highest regard for safety.
“A very small percentage of owners of older Model S and Model X vehicles may have noticed a small reduction in range when charging to a maximum state of charge following a software update designed to improve battery longevity,” Tesla said.
It added that it was working to mitigate the impact on the range for affected owners and “have been rolling out over-the-air updates to address this issue since last week.”
The issue first came to light in May. After a Model S caught fire in Hong Kong, Tesla said that out of an overabundance of caution it was revising charge and thermal management settings on Model S and X vehicles via an over-the-air software update. The goal was “to help further protect the battery and improve battery longevity,” it said. In June, it said it planned to improve the impact of the software update after some owners complained.
Some owners who have seen their cars no longer able to charge to 100% have sought redress through arbitration, while at least three have sold their cars, according to Teslamotorsclub.com forum posts. Others have disabled their Wi-Fi to avoid any software updates that could affect their range.
“Under the guise of ‘safety’ and increasing the ‘longevity’ of the batteries of the Class Vehicles, Tesla fraudulently manipulated its software with the intent to avoid its duties and legal obligations to customers to fix, repair, or replace the batteries of the Class Vehicles, all of which Tesla knew were defective, yet failed to inform its customers of the defects,” wrote the lawsuit.
The lawsuit points to a recent spate of Tesla battery fires, and claims that instead of informing its customers about potential fire risk, the company “chose to go behind the backs of its customers and use software updates and throttling of the battery to avoid liability.”
In its Vehicle Safety Report published on its website, Tesla says vehicle fires are “exceptionally rare” and from 2012 to 2018 there was approximately one Tesla vehicle fire for every 170 million miles travelled. It compared that with data from the National Fire Protection Association and the US Department of Transportation showing a vehicle fire for every 19 million miles travelled in the United States. Those entities measure fires in all vehicles, not just Teslas.
In May, Tesla said its vehicles were 10 times less likely to experience a fire than a gas car. It said that in its investigation of the Hong Kong fire, it found that only a few battery modules were affected and the majority of the battery pack was undamaged.
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One owner, Nick Smith of Orlando, Florida, said in an interview he has been frustrated by poor customer service by Tesla, with sluggish response to his calls and emails and being kept in the dark over the true root of the problem and what will be done to remedy it.
“It’s as if you take your car to the shop and you have a 20-gallon tank but now you have a 10-gallon tank without your knowledge or permission,” Smith said in an interview.
Smith’s 2013 Model S P85 will no longer charge past 90% following the software update. Tesla told him the loss was due to normal regular battery degradation, he said.
The batteries in question carry an eight-year warranty.
A Tesla owner has filed a lawsuit against the electric vehicle maker, claiming the company limited the battery range of older vehicles via a software update to avoid a costly recall to fix what plaintiffs allege are defective batteries.
The lawsuit filed on Wednesday in Northern California federal court alleges fraud and seeks class-action status for the potentially “thousands” of such Model S and X owners around the world who have seen the range of their older-generation batteries suddenly curtailed, some by as much as 40 miles (64 km).
The lost range has been a hot topic since May on online owner forums, such as TeslaMotorsClub.com, in which many owners detail how their battery range has fallen. Some users bought more expensive models because they offered greater range. They say Tesla took this away with the software update, thereby devaluing the car, limiting the distance they can travel and forcing them to recharge more frequently.
Tesla delivers record number of electric cars
Plaintiff David Rasmussen’s 2014 Model S 85 lost battery capacity equivalent to about 8kWh but was told by Tesla the degradation was normal, the lawsuit says.
A Tesla spokesperson said the company’s priority was to deliver the best possible customer experience with the highest regard for safety.
“A very small percentage of owners of older Model S and Model X vehicles may have noticed a small reduction in range when charging to a maximum state of charge following a software update designed to improve battery longevity,” Tesla said.
It added that it was working to mitigate the impact on the range for affected owners and “have been rolling out over-the-air updates to address this issue since last week.”
The issue first came to light in May. After a Model S caught fire in Hong Kong, Tesla said that out of an overabundance of caution it was revising charge and thermal management settings on Model S and X vehicles via an over-the-air software update. The goal was “to help further protect the battery and improve battery longevity,” it said. In June, it said it planned to improve the impact of the software update after some owners complained.
Some owners who have seen their cars no longer able to charge to 100% have sought redress through arbitration, while at least three have sold their cars, according to Teslamotorsclub.com forum posts. Others have disabled their Wi-Fi to avoid any software updates that could affect their range.
“Under the guise of ‘safety’ and increasing the ‘longevity’ of the batteries of the Class Vehicles, Tesla fraudulently manipulated its software with the intent to avoid its duties and legal obligations to customers to fix, repair, or replace the batteries of the Class Vehicles, all of which Tesla knew were defective, yet failed to inform its customers of the defects,” wrote the lawsuit.
The lawsuit points to a recent spate of Tesla battery fires, and claims that instead of informing its customers about potential fire risk, the company “chose to go behind the backs of its customers and use software updates and throttling of the battery to avoid liability.”
In its Vehicle Safety Report published on its website, Tesla says vehicle fires are “exceptionally rare” and from 2012 to 2018 there was approximately one Tesla vehicle fire for every 170 million miles travelled. It compared that with data from the National Fire Protection Association and the US Department of Transportation showing a vehicle fire for every 19 million miles travelled in the United States. Those entities measure fires in all vehicles, not just Teslas.
In May, Tesla said its vehicles were 10 times less likely to experience a fire than a gas car. It said that in its investigation of the Hong Kong fire, it found that only a few battery modules were affected and the majority of the battery pack was undamaged.
Tesla single battery module causes car fire in Shanghai
One owner, Nick Smith of Orlando, Florida, said in an interview he has been frustrated by poor customer service by Tesla, with sluggish response to his calls and emails and being kept in the dark over the true root of the problem and what will be done to remedy it.
“It’s as if you take your car to the shop and you have a 20-gallon tank but now you have a 10-gallon tank without your knowledge or permission,” Smith said in an interview.
Smith’s 2013 Model S P85 will no longer charge past 90% following the software update. Tesla told him the loss was due to normal regular battery degradation, he said.
The batteries in question carry an eight-year warranty.