A man uses a smartphone. PHOTO: REUTERS
He issued these directions while presiding over a meeting to review the progress of complaints received through Pakistan Citizen Portal. Addressing the meeting, the chief secretary asked all departments to extend full cooperation for timely and speedy disposal of complaints.
He mentioned that Pakistan Citizen Portal would go a long way in improving governance as it would help in resolving people’s problems and it would also become a source to know about public opinion.
He added that he would regularly review the progress in this regard. Implementation and Coordination Secretary Masood Mukhtar briefed the meeting that focal persons had been appointed in all the provincial departments as well as in offices of deputy commissioners.
He said that the resolution of complaints was monitored on a daily basis. He said Punjab has managed to resolve about 136,000 out of 255,000 received complaints.
The meeting was attended by Implementation and Coordination secretary, Punjab Information Technology Board director general and officials concerned.
Published in The Express Tribune, January 26th, 2019.
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