Apple confirms 'no service' issue with iPhone 7

Published: February 8, 2018
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The new iPhone 7 smartphone goes on sale inside an Apple store in Los Angeles, California, US, September 16, 2016. 
PHOTO: REUTERS

The new iPhone 7 smartphone goes on sale inside an Apple store in Los Angeles, California, US, September 16, 2016. PHOTO: REUTERS

Apple has confirmed that some iPhone 7 devices were facing a cellular service issue.

According to a statement on their website, the company “has determined that a small percentage of iPhone 7 devices may show “No Service” in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board.”

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Previously, Apple was criticised for slowing down batteries. After which, Apple finally broke the silence and apologised for “letting down” its own customers.

The company has gone further and stated that the phones were manufactured between September 2016 and February 2018. The phones were also only sold in China, Hong Kong, Japan, Macao, and the US.

Along with this, Apple has given a list of the model numbers that are “eligible” to receive either a reimbursement or a repair.

PHOTO: APPLE

Affected users have taken to Twitter complaining that despite the phone having cellular services, the status bar would show “no service” because of which people have been missing calls.

According to a Financial Times report, the problem may extend to the iPhone X as well. The report stated that in some devices, the screen doesn’t brighten up until 10 seconds after the call comes in.

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In a response, Apple in a response to the report confirmed that it is looking into the issue.

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