Apple has confirmed that some iPhone 7 devices were facing a cellular service issue.
According to a statement on their website, the company “has determined that a small percentage of iPhone 7 devices may show “No Service” in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board.”
Previously, Apple was criticised for slowing down batteries. After which, Apple finally broke the silence and apologised for “letting down” its own customers.
The company has gone further and stated that the phones were manufactured between September 2016 and February 2018. The phones were also only sold in China, Hong Kong, Japan, Macao, and the US.
Along with this, Apple has given a list of the model numbers that are “eligible” to receive either a reimbursement or a repair.
Affected users have taken to Twitter complaining that despite the phone having cellular services, the status bar would show “no service” because of which people have been missing calls.
Worst experience with @Apple customer service ever. My iPhone7 shows no service and apple says we’ll fix it for free then the service provider they send us to wipes the phone, without permission!!! So we call Apple and all I get is patronized and talked to like a child #iPhone7
— Sarah Leonard (@sarahbleonard) February 6, 2018
@AppleSupport @tim_cook l never knew that a 60k #iphone7 will start behaving like a 6k phone within a year only ? Trust me it is taking away my trust from the brand which has such high brand equity. Performance of the battery has gone really down 😡😡
— Irshad Jahangir (@irshadij) February 7, 2018
According to a Financial Times report, the problem may extend to the iPhone X as well. The report stated that in some devices, the screen doesn’t brighten up until 10 seconds after the call comes in.
In a response, Apple in a response to the report confirmed that it is looking into the issue.