Snapchat outage prompts complaints on Twitter

Snapchat faced a worldwide outage for at least four hours on Monday, prompting a flood of complaints on rival mobile application Twitter a day before posting its third quarterly earnings as a public company.

"We're aware of the issue and working on a fix," Snapchat said on its support Twitter account, recommending that users stay logged on.

We're aware of the issue and working on a fix🔧 Stay tuned for updates! ⚠️We recommend staying logged into your account.

— Snapchat Support (@snapchatsupport) November 6, 2017

Many users tweeted about being unable to sign on after logging off the app, which is popular among people under 30 for posting pictures that are automatically deleted within 24 hours.

yes but what do we do if we ALREADY LOGGED OUT???? pic.twitter.com/zzAc6jUrGU

— kaila 🌸 (@kailawis) November 6, 2017

Need to do my streaks hurryyy

— Aniket Ramgi (@aniket_ramgi) November 6, 2017

A little late now!!

— Jessica (@Jezza90) November 6, 2017

*finds out after i deleted and reinstalled the app thinking it was just mine*

— Honor/semi ia (@honor_sorrell) November 6, 2017

We weren’t supposed to log out?? pic.twitter.com/tIGcnptwp5

— Seth 🌎☄️💕® (@lilscitty2) November 6, 2017

Why tell people not to log out an hour after Snapchat has been broke ...

— Kirsty (@Kirstye24) November 6, 2017

i already logged out but if i lose streaks, ima be mad

— kevv (@Kevinghost6) November 6, 2017

A spokesman for the Snap unit did not immediately respond to a query about the size and cause of the outage.

Snapchat had at least a couple of technical issues in October, according to its Twitter support page.

Snap, which went public in May, is scheduled to report third quarter earnings on Tuesday. Its stock closed down 2.8 per cent at $14.83 on Monday, below its initial public offering price of $17.