Ombudsman directs to link it with its Public Complaint Resolution Mechanism System.
PHOTO: FILE
A meeting, chaired by Senior Adviser Law and Grievance Commissioner for Overseas Pakistanis Ahsan Ahmad, was held at the Ombudsman Secretariat on Monday in this regard.
Representatives of 35 ministries and other attached departments attended the meeting.
Ahmad asked them to establish the mechanism under supervision of a BS-19 officer and set up a helpline for public complaints and guidance.
He also gave a detailed briefing on the complaint resolution mechanism.
If a ministry or department fails to reply to a complainant within 15 days, it will automatically generate a complaint in the office of the Federal Ombudsman, Ahmad added.
He also directed the ministries to send details of their attached departments within three days and appoint a focal person and a complaint officer.
The senior adviser also offered training programme for focal persons and complaint dealing officers in the Ombudsman’s office.
The system will improve governance system and change perception about government departments, he said.
Published in The Express Tribune, September 6th, 2016.
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