This is the world's best airline

The survey underscores the consistency of the quality service among the world's top carriers


News Desk July 14, 2016
PHOTO: REUTERS

Emirates was voted the world’s best airline at the annual Skytrax World Airline Awards.

The international airline, based in Dubai, won the top honours at Tuesday's Skytrax World Airline Awards ceremony at the Farnborough International Airshow in England.

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"The Middle East airlines have continued to dominate," said Edward Plaisted, Skytrax CEO. "Virgin America continues dominating on the customer side in North America. Turkish Airlines is a big favourite," he added.

According to Plaisted, the survey underscores the consistency of the quality service among the world's top carriers.

This is the fourth time Emirates has won this top prize in the awards history.

Sir Tim Clark, President of Emirates said, "We are honoured to be recognised by the prestigious Skytrax awards. Emirates has always put our customers at the heart of what we do, and we work hard to deliver the very best experience possible to our customers at every touchpoint, every day, all around the world.”

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“We constantly invest in our product and services, both on the ground and in the air. We listen carefully our customers, and then relentlessly challenge ourselves to deliver and exceed expectations. The fact that these awards are based on the direct feedback from passengers is gratifying and wonderful recognition for all of the hard work that’s gone into creating the Emirates experience,” he added.

The winner is determined judging airlines on 73 categories, including the best economy class onboard, catering, best seats,  best airline staff and cabin cleanliness.

The Skytrax Awards were established in 1999 and are compiled from the world’s largest airline passenger satisfaction survey, and operate “independent of airline involvement, sponsorship or third-party influence.”

Here are the top 10 airlines:

1. Emirates

PHOTO: REUTERS

2. Qatar Airways

PHOTO: AFP

3. Singapore Airlines

PHOTO: REUTERS

4. Cathay Pacific

PHOTO: REUTERS

5. ANA All Nippon Airways

PHOTO: REUTERS

6. Etihad Airways

PHOTO: REUTERS

7. Turkish Airlines

PHOTO: REUTERS

8. EVA Air

PHOTO: REUTERS

9. Qantas Airways

PHOTO: REUTERS

10. Lufthansa

PHOTO: REUTERS

This beautiful new plane has a feature we’ve never seen before

Other winners included:

Transatlantic Airline: Lufthansa

Transpacific Airline: Eva Air

North American Regional Airline: Porter Airline

Airline Staff in Asia: ANA airlines

Regional European Airline: Aegean

Airline lounge: Star Alliance

Airline in Southern Europe: Turkish Airlines

Airline in Northern Europe: FinnAir

Airline in Western Europe: Lufthansa

Airline in Eastern Europe: Aeroflot

Airline in Africa: South African Airways

Airline in Australia/Pacific: Qantas

Airline in Central Asia: Air Astana

Airline in China: Hainan Airlines

Airline in Central America/Caribbean: Copa Airlines

Airline in S. America: LAN Airlines

Airline in N. America: Virgin America

Airline in Asia: Singapore Airlines

Airline in Middle East: Emirates

Airline in Europe: Turkish Airlines

Low-cost airline in Australia & Pacific: JetStar Airways

Low-cost airline in Asia: AirAsia

Low-cost airline in Central Asia & India: IndiGo

This article originally appeared on CNN.

COMMENTS (4)

Haroon | 7 years ago | Reply Really Emirates Qatar airways is much better. Took a flight from dxb to seattle and eventually they ran out of food we were told that u guys will get voucher in mail which we never got.20% of passengers starved. What a joke.
Shahbaz Yusuf | 7 years ago | Reply If PIA is going to top, the employees and flight engineers need to stop drinking & smoking hashish...while on the job.
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