ISLAMABAD: The Pakistan Telecommunication Authority (PTA) received 40,445 consumer complaints related to telecom services, of which 99% were resolved during 2015. The authority has installed a comprehensive complaints management system that enables telecom consumers to lodge their complaints regarding telecom services online and receive a prompt response. According to the PTA’s annual report for 2015, the complaints were received against telecom service providers including mobile phone operators, Long Distance International (LDI), Wireless Local loop (WLL) and Internet Service Providers (ISPs) compared to 36,092 complaints a year ago. The reason for the increase was the rise in complaints regarding CMO verification issues.
Published in The Express Tribune, April 5th, 2016.
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