As many as 15 complaints were heard by Wafaqi Mohtasib (Ombudsman) Secretariat Senior Adviser Jaweed Akhter at the Provincial Mohtasib Office in Rawalpindi regarding the provision of gas and power utilities to citizens.
Most complaints pertained to inordinate delays in the provision of gas connections and low gas pressure, according to a news release.
The adviser investigated complaints, examined records and made directions resulting in gas connections for the residents of the city’s Lunda Bazaar. Residents of the area had been without a gas connection for the last five years.
In another complaint, Akhter directed Sui Northern Gas Pipelines to improve gas pressure in Lane 21, Kamalabad, for which SNGPL detailed teams to clean, re-drill, and maintain the pipelines to ensure proper normal pressure within 15 days.
In addition, the adviser also directed for meters installed at incorrect locations to be removed within 15 days. Judicious relief was also advised by Akhter to IESCO and SNGPL in regards to unjust bills sent to customers.
The next hearing will be held on February 25, where complaints against federal agencies will be heard.
Published in The Express Tribune, February 15th, 2016.