Watan card complaints: NADRA launches redressal system

Published: December 22, 2010

ISLAMABAD: With the increasing number of complaints and issues raised by the flood-stricken population regarding the distribution of Watan cards by NADRA, the authority has launched a new system to facilitate flood-affected people.

The new Watan Cards Complaints Redressal System will facilitate all registered people in the flood affected areas of the country which did not become part of the Flood Relief System for any reason but particularly due to issues relating to identity, notification, postal address, marital status, widower/widow and next of kin.

In this regard, NADRA has facilitated provincial governments for the provision of requisite access to the flood relief management information system for redressal of complaints. The process of redress is made very simple by allocating all the required forms and attestation rights to DCO’s.

Applicants have to approach the concerned district administration offices where DCOs on the prescribed forms authenticate beneficiaries for the inclusion in flood relief system after due diligence. Cases are forwarded to the Provincial/National Disaster Management Authorities which compiles the cases and forwards them to NADRA for onward validation. NADRA applies the business rules and validates all the lists and the eligible records are made part of the flood relief system. “We want to go the extra mile but we don’t want to do it alone, provincial authorities must take the lead,” said Tariq Malik, Deputy Chairman NADRA.

About two million ineligible people have visited 115 NADRA registration  centres for obtaining Watan Cards but due to the vigilant NADRA system they were not able to do so. However, it wasted time and delayed the completion of the Watan Card project. Malik also said that, throughout the process NADRA ensured that only deserving families belonging to notified calamity-hit areas could obtain Watan Cards while no one was allowed to dodge the system.

“The system is mainly to identify and authenticate genuine beneficiaries over from the flood-affected areas and to position an effective and adequate mechanism that yields transparent delivery of relief to the affected population,” said Malik.

Out of 1.6 million families assigned by NDMA, NADRA has so far issued 1.34 million cards. “It indicates that we have completed about 84 per cent of our task. There has never been any example in the world for such a large cash disbursement,” said Malik.

Published in The Express Tribune, December 22nd, 2010.

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Reader Comments (5)

  • Dec 23, 2010 - 10:58AM

    Please tell me when Chuharjamali will participate in get avaible to get watan card. Please fastly. Recommend

  • samee
    Dec 31, 2010 - 3:09PM

    plz sir isue me watan card b/c my husband isexpired i ahve six sons and two daughter two sons are maired plz iIrequest issuing athority plz issue me watat card b/c I have need of watan card Recommend

  • Jan 4, 2011 - 1:00AM

    aslam alekum
    sir my name is sanaullah. i am from flood affected area.but there is not my name in watan card.plz sir issue me watan card.my nic is:43206-5229521-9 Recommend

  • Shafi Muhammad
    Jan 6, 2011 - 11:29AM

    Dear sir,
    I am one of the flood victim and my area was also under the water of flood so also my house had been very much damaged therefore i request you to give me WATAN CARD for support me as well as my family members.

    For the above act of kindness i shall ever remain grateful to you.


    Shafi Muhammad s/o Mahi Khan Khaskheli
    R/o village Bachal Rind Taluka Johi District Dadu.
    CNIC No: 41202-8792786-1 Recommend

  • Sijawal khan
    Feb 3, 2011 - 11:23AM

    Sir im alredy shadhi shuda ho aur mera watan card nhi howa mahrbani kar k muje watan card do
    and my wief.41202-4319364-0
    hi im .Sijawal khan rind .My.Wief name.Seena .HiRecommend

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