The service was introduced by the provincial government to facilitate the general public in reaching out to the police department through an efficient, hassle-free system.
The first PAL was set-up at the West Cantt police station in Peshawar last year, to provide a one-window facility for the registration of FIRs, filing of reports, vehicle registration verification etc. Following the success in Peshawar, PALs were established across district headquarters in K-P.
According to data available with The Express Tribune, the highest number of cases was handled by the PAL DI Khan , which received a total of 10,560 queries. PAL Peshawar handled 9,645 cases, Mardan 10,331, Malakand 3,728, Bannu 1,010 and Kohat has dealt with 30 cases.
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