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Immigration and passports: E-complaint system to facilitate public

It allows to register complaints directly to Directorate General as well as trace their registered complaints.

APP October 28, 2013 Less than a minute read

ISLAMABAD: Directorate General Immigration and Passports has launched an online complaint management system on its official website to facilitate the public in resolving their issues related to all the services of the Directorate General. The e-complaint system has been launched with an aim to create another opportunity to develop contact between the people and the Directorate General on the directions of Minister for Interior Chaudhry Nisar Ali Khan earlier this week, said a press release. It will allow anyone to register their complaints directly to the Directorate General as well as trace their registered complaints through the official website of Directorate (www.dgip.gov.pk). The online complaint system provides a user-friendly structure where anyone can register their complaint by simply entering their name, contact and complaint on the designated page. The user can also provide the available scanned supporting documents, however it is not a requirement.

Published in The Express Tribune, October 28^th, 2013.

COMMENTS (4)

Saba | 4 months ago | Reply Passport still in Process for more than 2 weeks . Processed for urgent passport No one receives calls No one replies to emails. Who to contact.

Abdul Samad | 4 months ago | Reply aslam o alekum sir mere documents sare complet hen sir meri leave 3 din reh gai he sir plz mera name watch blacklist ecl se remove kar den ap ka ehsan hoga sir plz name abdul samad shabeer ahmed jamali cnic 4320396538023 nec action from abdul samad s o shabeer ahmed jamali

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abdul. naeem | 1 year ago | Reply Dear Interior dept reps We submitted the passport of our daughter for renewal on 15-4-2024 and50 days passed normal passport but till day the passport is not received .As per passport office if need passport early need to pay more fee while normal passport delivery time written on token 21 days. Would you please check provide the status or instruct to expedite the delivery. We are highly tax payer citizen need support to get the renewed passport .Passport Token 11631348679Agents are telling different options to get the passport early but we believe with the help of interior dept will get the passport at least after two months submission.sion.

Muhammad Nadeem | 1 year ago | Reply AOA Sir Not Print my Passport Tracking ID 99992534260 Not Delivery my Passport Im Apply before 3 months kindly print my passport please Print Regards Muhammad Nadeem 0305-5910617

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