Petitioner says he was sold a defective second-hand Blackberry. PHOTO: AFP
A mobile phone store has been sued for Rs100,000 for allegedly selling a defective phone.
Petitioner Muhammad Sarfaraz submitted to a consumer court that he had bought the second-hand Blackberry for Rs10,000 from Muhammad Jahangir at Pakistan Mobile in Chauburji about a month ago.
He said that Jahangir told him that the phone was in good condition, and if it developed a fault, he would fix it or replace it.
On this assurance, the petitioner said, he bought the phone.
After a few days, he said, he discovered that some of the keys were not working and the phone camera had a problem. He complained to the respondent, who called him to his shop. But there, Jahangir refused to replace the phone and denied giving him any warrantee.
The petitioner asked the court to direct the respondent to pay him Rs100,000 in damages for causing stress and for deceiving him.
Talking to The Express Tribune, Jahangir denied selling Sarfaraz a defective phone or giving him a warrantee. He said that he had told Sarfaraz to check the phone before buying it.
Published in The Express Tribune, October 24th, 2013.
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A simple law can tackle this problem. Seller should be responsible for the products he sells. Onus of 'checking' before buying should NOT lie on the buyer.
This is a common practice going on in the entire country, more particularly in the Mobile Market of Saddar, Karachi where hundreds of used telephone are sold to new customers.
The Government should ban the selling of used telephone in the open market as one dorsnot know whether the old telephone was sold to the shop keeper by a legitimate user, or it was sold by cell phone snatcher?