Sybrid, has a proven track record for the last 8 years servicing McDelivery and other operations around the region.
Sybrid Private Limited, a global Business Process Outsourcing company and McDonald’s Emirates signed a comprehensive contact centre outsourcing agreement for food delivery operations that will service customers all over the United Arab Emirates (UAE).
Sybrid Pakistan has extensive experience with contact centre technology, human resources and other operational depth with a proven track record as a strategic partner of other McDonald’s delivery operations in the region.
Sybrid, has a proven track record for the last 8 years servicing McDelivery and other operations around the region.
Both parties share a common vision of customer service and complement it with hiring the best resources from around the world. Sybrid teams present in Pakistan, UK, US and UAE will be providing support to the UAE McDelivery solution.
McDonald’s Emirates Managing Director and Partner Rafic Fakih said, “I am extremely happy to be in partnership with a company that shares our customer-centric operational philosophy and ethos. I have no doubt that this strategic partnership is ideal not only for our companies but our customers.”
Sybrid CEO and Chairman Lakson Group Iqbal Ali Lakhani commented, “We are pleased to have reached this significant stage in UAE with McDonald’s delivery and are certain the partnership will bring significant benefits and opportunities for growth to both companies. The UAE market is fundamental to our business model of organic growth partnerships.”
Published in The Express Tribune, August 20th, 2013.
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