Faulty massage machine: Respondent to appear in court in suit

‘There was no warranty and sales receipt does not provide for returns’.

Our Correspondent June 13, 2012


A consumer court issued notice to the owner of OSIM Pakistan for June 30 in a suit seeking Rs262,800 as damages for the sale of substandard massage machines.

Petitioner Ayesha Asad said that she purchased two massage machines on June 23, 2011 for Rs62,000 from OSIM Pakistan in Cantonment. The petitioner said that the salesman told her that if the machines did not work properly they could be returned as long as they were not damaged.

She said the machines did not work properly. The next day, the petitioner said, she went back to the store but the shop refused to return or replace the machines. She contacted the respondents again and although they agreed to her returning the machines that did not happen.

She again contacted the respondent to resolve the matter upon which the respondent again promised to take back the machines but did not keep the promise.

She asked the court to direct the respondent to return the amount she had paid and Rs200,000 as damages. The court issued notice to the respondent for June 30.

OSIM Pakistan sales manager Muhammad Irfan, speaking on behalf of OSIM Pakistan, said the petitioners’ allegations were inaccurate. He said the back of the invoice stated very clearly that the machines would neither be returned nor replaced. He said the customer had checked the products at the store and there had been no warranty. He said they would fight the case in court.

Published In The Express Tribune, June 14th, 2012.


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