Ash-covered shoes and a president in crisis: A Reuters reporter remembers 9/11

President George W Bush was jogging around a Florida golf course before dawn when I first saw him on September 11, 2001.

As one of two Reuters correspondents travelling with Bush that day, I was covering what was expected to be a routine event with schoolchildren to promote his education policies. He had been president of the United States for less than eight months.

Within hours, the untested Bush was confronting the worst attack on American soil since Pearl Harbour in 1941.

The tragedy unfolded as Bush visited the Emma E Booker Elementary School in Sarasota, Florida. As the president was meeting staff and students, I was in a nearby press centre set up for reporters.

We watched a live television broadcast showing smoke pouring from one of the World Trade Centre twin towers in New York. It had been hit by a plane in what we initially assumed was an accident.

Then, as we watched, a second plane struck.

Bush was at the school, reading to children. Cameras captured the shocked look on his face as a White House aide entered the classroom and whispered to him about the second plane, saying, "America is under attack."

By the end of the week, Bush would show a range of emotions as he came to grips with events that marked a turning point in his presidency and in American life — horror and anger at the attacks, grief and tears for the victims, and defiant promises to make those responsible pay.

US President George Bush (R) is pictured with Vice President Dick Cheney (L) and senior staff in the President's Emergency Operations Centre in Washington in the hours following the September 11, 2001 attacks. Photo: Reuters/ File

The former president, now 80, plans to attend a ceremony on Friday to mark the 25th anniversary of the attacks at Ground Zero in New York. On Wednesday evening, he will share his reflections on the anniversary at his presidential library in Dallas, while 16 artworks he has painted reflecting the courage and sacrifice of that day will be on display.

"It became evident ... that the world had changed," Bush would later tell CBS's "60 Minutes II".

Bush spent the rest of his presidency working to prevent another such attack.

The hijackings exposed security vulnerabilities, spurring increased safety measures at airports and public buildings. His administration drew fire for the harsh interrogation tactics used on some Islamic militant suspects, and his 2003 invasion of Iraq was seen by many as a costly mistake.

The former president declined an interview request from Reuters for this story.

Scrambling to protect the president

A quarter century later, the memories remain vivid.

In the immediate aftermath of the hijacked plane attacks, there was a scramble to protect the president. As Bush was whisked away to Air Force One to leave Florida, the scale of the crisis was becoming clear.

The World Trade Centre towers collapsed, leading to the deaths of about 3,000 people. A third plane ploughed into the Pentagon, killing 64 people on the plane and 125 in the building.

A fourth plane slammed into a field in Shanksville, Pennsylvania, after passengers fought back against the hijackers, and all 44 people on board died.

Panic gripped Washington. Plumes of smoke from the Pentagon prompted fears of car bombs.

Pedestrians react to the World Trade Centre collapse, September 11, 2001. Photo: Reuters/ File

The White House was evacuated, with the Secret Service telling female staffers to take off their heels and run.

Bush spent the day flying across the country on Air Force One, first to Barksdale Air Force Base in Louisiana and then to Offutt Air Force Base in Nebraska.

Later, he was to push for improved communications equipment on Air Force One after he had trouble staying in touch with the White House as he flew around the country.

In Nebraska, he entered an underground bunker to hold a teleconference briefing with top national security aides and Vice President Dick Cheney.

Eager to return to Washington, Bush arrived back at the White House late that afternoon. That night he gave an Oval Office address.

"The pictures of airplanes flying into buildings, fires burning, huge structures collapsing, have filled us with disbelief, terrible sadness, and a quiet, unyielding anger," Bush said.

Meanwhile, along with much of the White House press corps, I was still stranded in Florida, unable to fly anywhere as all air travel had been shut down.

As president of the White House Correspondents' Association at the time, I helped push for our return home, and we finally took a chartered bus back to the capital.

After a 14-hour drive, our first view of Washington was the smoking gash in the Pentagon.

On September 14, I travelled with Bush to Ground Zero. The towers were still burning, the smell evident miles away.

As Bush walked around the ravaged site with then-Mayor Rudy Giuliani, there were worries that some surrounding buildings had weakened to the point of collapse.

Reuters Correspondent Steve Holland sits for an interview in Washington, DC, US, September 3, 2026. Photo: Reuters

A thick layer of ash lay everywhere, on sidewalks, streets and on the shoulders of weary firefighters.

Standing on the remains of a firetruck, Bush told emergency crews that the United States was now at war with Islamists.

"I can hear you! I can hear you! The rest of the world hears you! And the people who knocked these buildings down will hear all of us soon!" he said through a bullhorn.

The shoes I wore that day were covered with ash and soot.

When I got back home, I put them in a plastic bag and stowed them in a closet.

Twenty-five years later, there they remain.

Too ruined to wear, too dear to throw away.