A minister's complaint cell has been launched as a key component of the upcoming comprehensive reforms in the maritime sector in a bid to promote transparency and ensure faster delivery of public services.
In line with the vision of Prime Minister Muhammad Shehbaz Sharif, Federal Minister for Maritime Affairs Junaid Anwar Chaudhry launched the complaint cell on Saturday. The cell is a new platform dedicated to receiving public grievances and suggestions related to maritime affairs.
At the inauguration of the complaint cell, Chaudhry stated that the launch "reflects the vision of the prime minister, who has emphasised the importance of open communication between government institutions and the public".
"This complaint cell demonstrates the government's commitment to good governance and public service, which will act as a bridge between the ministry and all stakeholders, including citizens, seafarers, port users and investors," he said.
Through the cell, individuals can now lodge complaints, highlight issues and offer constructive suggestions regarding maritime operations, port management, shipping policies and other areas falling under the maritime affairs ministry's jurisdiction. The feedback collected will help in policy refinement, service improvement and quick resolution of the legitimate concerns.
Junaid Anwar Chaudhry said the initiative was aimed at promoting transparency, accountability and greater stakeholder engagement in maritime governance.
The complaint cell will be available online through the ministry's official website and will be accessible via email and phone. A dedicated team will ensure timely responses and effective follow-ups.
The federal minister noted that the step marked a significant milestone in the ministry's efforts to modernise and make Pakistan's maritime sector more efficient, people-centric and responsive.
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