Twitch apologizes for blocking user sign-ups in Israel and Gaza

App support clarifies decision to disable email verification for regional accounts made to address violence concern

Twitch, the popular live-streaming platform, issued an apology after facing backlash for blocking new user sign-ups from Israel and the Palestinian territories since October 7, 2023.

The company implemented these restrictions in the wake of October 7 attack, aiming to prevent the upload of graphic content and ensure user safety.

In a statement on X, Twitch Support clarified that the decision to disable email verification for accounts linked to IP addresses in these regions was made to address the immediate concerns following the violence.

However, Twitch acknowledged that this measure inadvertently restricted account creation for users in Israel and Gaza for an extended period.

A Twitch spokesperson explained that the suspension of email verification was intended to be temporary but was mistakenly left in place until recently.

As of this week, users from both areas can now create and verify new accounts through email.

Despite this, some users reported difficulties using mobile phone verification, which remained operational during the sign-up block.

Rod Breslau, a gaming and internet culture expert, noted that the decision seemed to stem from an unwillingness to manage potential graphic content rather than a targeted action against users from these regions.

He also pointed out that significant layoffs at Twitch earlier this year, impacting around 35% of its workforce, might have weakened the company’s ability to effectively moderate content on the platform.

The situation escalated further when Twitch faced scrutiny for suspending several Arab and Middle Eastern streamers amid accusations from a prominent Jewish content creator and the Anti-Defamation League regarding antisemitism on the platform.

This series of events has intensified political discourse surrounding Twitch, reflecting the broader tensions related to the ongoing conflict.

Twitch has a complicated history regarding the moderation of violent content. The platform has previously been criticized for allowing live-streaming of mass shootings, such as the tragic events at two mosques in Christchurch, New Zealand.

Given this context, Twitch’s decision to restrict sign-ups seemed a precautionary measure to prevent a recurrence of such incidents following the October 7 attacks, during which Hamas fighters documented their actions with body cameras that quickly circulated online.

While Twitch maintained that it had not entirely blocked sign-ups from the region, many users reported being unable to create new accounts through email verification, prompting further investigation.

After public outcry and media coverage, Twitch confirmed the oversight and expressed regret for the confusion caused.

Twitch's acknowledgment of the error highlights the challenges tech companies face in balancing user safety with accessibility, particularly during times of crisis.

The company’s commitment to rectifying the situation and ensuring that all affected users can sign up with email verification reflects an ongoing effort to improve its policies and responsiveness to user needs.

As the situation continues to unfold, Twitch’s response and actions will likely be closely monitored, both by its user community and the broader public, as discussions about safety, content moderation, and community dynamics remain at the forefront of the platform's operations