PayPal’s buy now, pay later volumes surge

Company records 400% increase in credit transactions amid shopping frenzy

LONDON:

Volumes on PayPal’s ‘buy now, pay later’ platform were five times higher this “Black Friday” compared with a year earlier as the payments giant starts to gain traction in the fast-growing credit method, the company’s chief executive told the Reuters Next conference. PayPal launched its “Buy in 4” platform in August last year, making its entry into the increasingly competitive lending niche.

“We saw a 400% year-onyear rise on our volumes going through ‘buy now, pay later’ this past Friday,” PayPal CEO Dan Schulman said. “It is booming right now.” He added that more than 9 million people have used its service. Black Friday is the unofficial shopping holiday in late November on the day after the US Thanksgiving holiday.

“We had more than 1 million first-time users for the first time ever in the month of November,” Schulman said. “It is not just popular but accelerating in popularity.” Buy now, pay later (BNPL) services have exploded in popularity in tandem with the acceleration in e-commerce volumes during the pandemic. However, they have drawn scrutiny from regulators over concerns it will lead to higher indebtedness, especially among younger consumers.

In September, a survey said a third of US consumers who used “buy now, pay later” services have fallen behind on one or more payments. Schulman said the scale of PayPal’s customer base meant it could offer the service responsibly. “We have over 400 million people on our platform. We know consumers and we know merchants and we know when someone can responsibly borrow,” Schulman said. “We have one of the highest approval rates and one of the lowest default rates in the industry”.

Schulman declined to comment on PayPal’s interest in Pinterest after reports last month that it had considered buying the social media platform for $45 billion, in what would have been one of the largest tech deals in history. However, he said with $20 billion of cash-like equivalents on the company’s balance sheet, it was open to big and small deals.

“When I think about mergers and acquisitions or I think about the strategy of PayPal, I try to think expansively about where the world is going. Not just where the world was but where it is going,” he said. “We have the wherewithal to be acquisitive, no doubt we will be acquisitive and we will look at both small and larger acquisitions but we have very strict capital allocation requirements.” He said deals of interest would be in areas that would play in to the interconnection of payments, consumer financial services and shopping tools.

Crypto to financial plumbing Last year, PayPal became one of the first major mainstream financial companies to embrace cryptocurrencies, when it enabled customers to buy, sell and hold certain digital coins in its wallet, triggering a rally in bitcoin. However, Schulman said enabling people to buy and hold cryptocurrencies is perhaps “the least interesting” part of crypto to him, compared with working on the development of other forms of digital money and central bank digital currencies (CBDCs).

“There is a lot of fascination when bitcoin hit $100,000 or is worth $25,000 or whatever but it will be what it will be,” he said. “But what is really interesting to me is can crypto or digital forms of currency add incremental utility to payments - things like programmable money, things like NFTs (non-fungible tokens), things like some Defi (decentralised finance) applications.”