Telecom operators launch new packages to assist users during coronavirus outbreak

PTCL is offering free of cost internet to double play voice and TV customers till April 30, 2020

In the light of coronavirus pandemic, telecom operators have taken an extra step to facilitate its users across Pakistan by providing information about COVID-19 along with uninterrupted service.

New packages have been introduced at a lower price point by all Cellular Mobile Operators (CMOs) to help people to stay and work from home.

Update: In light of the #COVID2019 pandemic, new packages / offers have been launched by all telecom operators to facilitate people to stay and work from home.

Here are the details of initiatives/services being offered by @Ufone #StayConnectedPakistan pic.twitter.com/0UkLqUR33q

— PTA (@PTAofficialpk) March 27, 2020

Cellular Mobile Operators (CMOs) have replaced standard ring back tone (heard by caller when a call is being made) with messages about COVID-19 preventive measures.

Other initiatives include the abolishment of balance validity period by Jazz and extension in balance validity period by Zong, free Whatsapp and balance share promotions by Telenor.

'Coronaalert': PTA is sending SMS alerts to people at risk of COVID-19 infection

Zong has made COVID related webpages of WHO and NDMA with free access to these websites. Jazz has also created a dedicated webpage/portal (https://jazz.com.pk/darna-nahin-bachna-hai) where users will be provided with information about coronavirus.

All CMOS are offering free calls to emergency numbers (1166).

Jazz has launched the “Assistance for Free” service which lets users make free calls to selected government offices/doctors/laboratories. Zong is also offering free calls to 4343 which offers access to local Government hospitals and doctors. Ufone has made Pakistan Red Crescent Society (PRCS) helpline 1030 free of cost for its subscribers across Pakistan.

Pakistan launches bilingual chatbot to address coronavirus concerns

PTCL is offering free of cost internet to double play voice and TV customers till 30th April 2020 and has also extended deadline in billing dates for wireline customers.

Under the guidelines of PTA, on the request of the Ministry of National Health Services, Regulations, and Coordination (MoNHSRC) is sending out SMS alerts to people who might have come in contact with COVID-19 affected individuals during traveling or at other places.

EoceanEm, a leading enterprise mobility solutions provider in Pakistan has partnered with PTA to provide a brief message about coronavirus. The message can be heard instead of ringtone when a user places a call.