UPS launches drone business, seeks to certify multiple pilots

The launch marks the latest move in the battle for the lead in the nascent US drone delivery industry

United Parcel Service, the world’s largest package delivery firm, on Tuesday unveiled its drone delivery subsidiary and said it has applied for the Federal Aviation Administration certifications needed to expand the business.

The launch of UPS Flight Forward marks the latest move in the battle between UPS, Amazon.com and Alphabet for the lead in the nascent US drone delivery industry.

UPS said Flight Forward could receive FAA certification for multiple drones and pilots as early as this year, potentially becoming the first company to win such approvals.



UPS is “laying the foundation” for a sustainable drone delivery business, said Bala Ganesh, vice president of the Advanced Technology Group at UPS.

The Atlanta-based company plans to roll its revenue-generating hospital project with drone partner Matternet into Flight Forward.

UPS and Matternet run five to 10 daily drone flights that transport human medical specimens for WakeMed Health & Hospitals in Raleigh, North Carolina. The drone flights carry blood and tissue samples from various points around WakeMed’s main hospital campus the short distance to its central laboratory.

Ganesh declined to say how much revenue the WakeMed deal generates. UPS plans to expand the scope of its WakeMed delivery business as it recruits other hospital customers.

Flight Forward is targeting healthcare companies as part of an ongoing UPS effort to use higher-profit speciality deliveries to offset the margin squeeze from booming residential e-commerce deliveries.

Reggie Govan, who was chief counsel at the FAA during the Obama administration, said there are significant hurdles to overcome before an army of drones can drop packages at US homes and businesses.



It requires a “more sophisticated and robust technology and regulatory framework than currently exists, including more direct regulation by state and local governments than either the FAA or industry has yet to realise,” Govan said.

Nevertheless, Govan said, every new step forward “helps to move us from one-off deliveries of toothbrushes, coffee and pizza.”

Alphabet’s Wing got a jump on rivals earlier this year when the sister unit of the search engine Google became the first company to get US air carrier certification for single-pilot operation.

Amazon, known for its splashy drone delivery tests, said in June it is building fully electric drones. Amazon has “numerous experimental certifications” to test and evaluate its systems.

UPS, Wing and Amazon Prime Air are among the corporate and government entities with seats on the FAA’s Drone Advisory Committee.