Business

Railways to set up complaint portal

The department has initiated a campaign against ticket dodgers, which significantly curbed their numbers

APP January 23, 2019

The department has initiated a campaign against ticket dodgers, which significantly curbed their numbers. PHOTO: FILE

ISLAMABAD: Pakistan Railways has finalised all arrangements to establish an online complaint centre in Islamabad, which will start functioning from the second week of February, to address passenger grievances without any delay. “Passengers will now be able to lodge complaints against the railways’ staff, cleanliness and train timings through the website or phone,” an official of the Ministry of Railways told APP. Answering a question, he added that the department had initiated a campaign against ticket dodgers, which significantly curbed their numbers. The official shared that instead of imposing hefty fines, the entity was considering a proposal to send ticket dodgers directly to jail. “The department bears a weekly loss of Rs60 million due to the ticket dodgers,” he lamented.

Published in The Express Tribune, January 23^rd, 2019.

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COMMENTS (3)

ABID HUSSAIN | 2 years ago | Reply AOA. Sir hope you are fine. sir we the people of Shakargarh request you that from Narowal to Shakargarh Train track ka kam start hoa tha lekan fr close kar dia gia . ap say request h ai k is ko re start kia jay aur hum ko b train ke shalot de jay ap ko duain den gy log sir . thanks

ABID HUSSAIN | 2 years ago | Reply Sir Government notified in December 2021 that from NAROWAL TO SHAKARGAH railway track will renewed and complete till 31 march 2021. The work was started. but suddenly what happened that track work stopped. hope you will take necessary action to compled the track. best wishesh

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