Strict action against such a cavalier attitude should be taken
KARACHI: This is in response to Belal Aftab’s article titled ‘An unsafe country to board a flight’ published on March 29th in this paper. The writer has rightly called out the lack of responsibility and the incompetency of the staff of almost all domestic flight carriers in the country. Not only are these airlines uninterested in facilitating the customers at times of emergency they also do not believe in building a relationship of respect with them, for any sane person to ever want to board their flights again.
During a recent trip of my daughter from Karachi to Islamabad, my daughter was made to wait for five hours at the airport as her AirBlue flight was delayed owing to some ‘technical issues’. What’s worse is that the delay of five hours was not communicated to her and she was given different times as to when the flight would be open for boarding. Initially, they were informed at 4pm that the flight that was to take off at 4pm would do so at 5pm. Later they were informed it would take off at 8.30pm, and the timings were changed twice again until they finally boarded the flight at 9.30pm only to take off at 10pm.
If the staff don’t respect their customers and inform them about the actual delay, how do they expect them to fly their airline again? Strict action against such a cavalier attitude should be taken and also to remedy the culture of incompetence.
Amna Javed
Published in The Express Tribune, March 30th, 2018.
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