NAB launches complaint registration, acknowledgement system

Complainants would be provided with unique identification numbers to track progress of their cases

ISLAMABAD: To improve its complaint registration system and to make it people friendly, the National Accountability Bureau (NAB) has launched a system-based complaint registration acknowledgement system.

Called the “Citizen Friendly NAB” initiative, the initiative will facilitate people in registering complaints with NAB, track the latest progress of complaint by providing a Monitoring and Evaluation System (MES) generated unique identification number (UIN).

The UIN can be referred to NAB Headquarters or the bureau’s regional offices as a case number to determine the latest status of the complaint.

The initiative was announced by the accountability body’s chairman Qamar Zaman Chaudhry during a meeting at the NAB Headquarters, a statement released on Friday said.

Chaudhry said that they were taking the new initiative to reach out to the complainants and to cater to their complaints submitted to the body against corrupt for further information regarding the status of their complaints about effectively utilising the modern and effective technology to create better interaction with citizens.

NAB, he said, was a complaint-driven organisation. Hence, the main purpose of the “Citizen Friendly NAB” initiative would not only help the complainants track down the latest status of their complaints submitted to NAB in an effective manner but would also enable NAB to be more transparent and responsive in terms of interaction with complainants and tracking the complaint progress by using modern technology.

Chaudhry hoped that the initiative would further help improve the confidence the public has on NAB while also ensure transparent, fair and merit-based working of the anti-corruption watchdog.

Published in The Express Tribune, June 3^rd, 2017.