But then there are some who ingeniously reach out to people and get what they really want. A similar approach was employed by Airbnb CEO Brian Chesky when he took to twitter and presented a simple question:
If @Airbnb could launch anything in 2017, what would it be?
— Brian Chesky (@bchesky) December 26, 2016
The young CEO quickly received over 1,000 suggestions. While some complained about legal problems with Airbnb, most suggested small improvements to the service. These, Chesky was happy to consider.
By taking to Twitter, the young CEO has showed how low cost and effective platforms can be used to better understand the target market. The move also helped Airbnb forge stronger ties with customers and win over some skeptics by giving a human touch to what has been deemed an "increasingly large and impersonal corporation".
Some of the replies were simple requests.
https://twitter.com/Andy_Murdock/status/813431248798351361?ref_src=twsrc%5Etfw
Payment via bitcoin. Would fit nicely with the @Airbnb mission, IMO. "Belong anywhere"... via the currency of anywhere.
— Stephen Cole (@sthenc) December 26, 2016
simple and doable
— Brian Chesky (@bchesky) December 26, 2016
While others were more complex and left Chesky intrigued.
nice. We have been thinking about this and have prototyped before.
— Brian Chesky (@bchesky) December 26, 2016
standard, comfortable bedding... good idea
— Brian Chesky (@bchesky) December 26, 2016
Some Airbnb users want to meet each other, and Chesky was more than happy to please.
we have started to experiment with a few meet ups in LA. Have you seen this? We are going to blow this up.
— Brian Chesky (@bchesky) December 26, 2016
matching travelers is something we are working on
— Brian Chesky (@bchesky) December 26, 2016
Chesky was even enthusiastic about being asked to give his money away.
love this.
— Brian Chesky (@bchesky) December 26, 2016
And while most were improvements that could be implemented this year, others were slightly more ambitious.
working on that... no joke
— Brian Chesky (@bchesky) December 26, 2016
This article originally appeared on Quartz.
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