Skype hearings: Expats can register complaints online

Federal Ombudsman has decided to hear complaints of the expatriate community through Skype on a fortnightly basis

ISLAMABAD: Federal Ombudsman M Salman Faruqui has decided to hear complaints of the expatriate community through Skype on a fortnightly basis.

This decision was taken in a meeting chaired by Senior Adviser and Grievance Commissioner for Overseas Pakistanis Hafiz Ahsaan Ahmad Khokhar, who will be hearing the complaints to address individual and systematic issues of the expatriate community related to federal government ministries, departments, organisations and agencies.



The meeting was attended by the representatives of relevant ministries, the Overseas Pakistanis Foundation (OPF) and the Bureau of Emigration and Overseas Employment.

The grievance commissioner said directives have been issued to the OPF and the Ministry of Overseas Pakistanis for making arrangements to hear complaints in the Federal Ombudsman Secretariat through Skype from countries where community welfare attaches (CWAs) are posted to resolve their grievances in the ‘minimum possible’ time.

Published in The Express Tribune, August 29^th, 2016.