Telcos beware: PTA launches online complaint system

PTA launches "Online Complaint Management System" to help telecom customers seek timely resolution to complains.

Pakistan Telecommunication Authority (PTA), in collaboration with cellular companies, last week launched its “Online Complaint Management System” to help customers seek timely resolution of their complaints.

PTA’s "Online Complaint Management System" was inagurated by Sardar Aseff Ahmad Ali, Federal Minister for Information Technology at the PTA headquarters last week.

The online complaint management system will enable telecom consumers to lodge their complaints regarding telecom services online and to receive a prompt response on them. This system is integrated with operators and the telecom authority.

Chairman PTA Dr Mohammad Yaseen, Member Finance, Syed Nasrul Karim Ghaznavi, and Member Technical, Dr Khawar Siddique Khokhar were also present at the ceremony.

Speaking during the opening ceremongy, the Chairman for PTA briefed the minister on Pakistan's telecom sector development.

The Chairman said that PTA has encouraged development of local contents and created awareness on it.  It has introduced an Information Rabta Portal to facilitate internet users to get information on Pakistan. He said PTA organised Consumer Forums in different cities to seek feedback from consumers on its telecom services.  PTA also introduced new system to block unwanted calls/SMSes.

How to lodge an online complaint with PTA

Open www.pta.gov.pk. You will find a link titled “Complaints” on the top right bar.

Click on “Complaints” to find out ways to make a complaint for any telecom service.

• For online complaint registration click here


• Fill the complaint form with all the required details and press submit.

Note: PTA requires you to register a complaint with your respective service provider prior to registering a complaint with PTA. This online form will require you to have Operator Reference Number. If you don’t have it, you should provide the date and time of making contact with the operator for further pursuance of  the matter.

This post originally appeared on ProPakistani.pk