Submarine cable fault affects PTCL broadband users

Published: December 31, 2015


KARACHI: Broadband services of Pakistan Telecommunication Limited (PTCL) – which serves 80 per cent of the broadband users in Pakistan – are affected as there is a major breakdown in the India-Middle East-Western Europe (IMEWE) submarine cable, which has impacted the whole region of South Asia.

The IMEWE is an ultra-high capacity fiber optic cable system which links India and Europe via Middle East. Their three fiber pair system with total length of approximately 12,091 kilometres has nine terminal stations of nine telecom carriers from eight countries, including Pakistan.

Broadband connectivity: New cable to provide faster access for consumers, businesses

The cable fault has occurred somewhere between UAE and Karachi. The highest number of broadband users affected by this submarine cable fault belongs to the PTCL. According to the figures from June 2014, Pakistan has 3.79 million broadband users out of which 80% are the PTCL customers – a fact which tells about the magnitude of people affected by this major breakdown.

According to the PTCL Corporate Communication General Manager Imran Janjua, maintenance activity by the IMEWE consortium on the undersea cable is currently in progress.

“The PTCL has ensured adequate bandwidth so its customers are not affected due to this disruption,” he said, adding that repair vessel had arrived and repair work was being done, which will take a week to be completed.

Pakistan has the lowest internet user density

On the other hand, the PTCL customers have been complaining about the slow browsing. One broadband customer, Daniyal, told The Express Tribune that the network has been down for the last two days.

According to Salman Mazhar from Wateen Telecom, the fault in the cable occurred on December 28.

“Pakistan has a total of 360 gigabyte per second (Gbps) bandwidth, out of which only 250Gbps is available right now for all ISPs of Pakistan and distributed through Pakistan International Exchange and Transworld,” he said.

Internet Service Provider Association of Pakistan (ISPAK) founder member Wahaj us Siraj also confirmed to The Express Tribune that one of the four submarine cables have been affected`.

Published in The Express Tribune, December 31st, 2015.

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Reader Comments (14)

  • Dire Tide
    Dec 31, 2015 - 9:36AM

    Not affected ?

    My 8 Mbps runs at 0.3 Mbps from last 2 days.Recommend

  • zain
    Dec 31, 2015 - 2:07PM

    I have been getting this speed for almost a month now and cant even watch a video at 240P
    I hate ptcl I wish there was another company who would provide better services than ptcl then ptcl would have the lowest number of subscribers.Recommend

  • Salman
    Dec 31, 2015 - 7:54PM

    Worst internet provider in the world but sadly we dont have an alternativeRecommend

  • Faizan
    Dec 31, 2015 - 9:32PM

    I agree we need a better dsl providers. Ptcl have created a monopoly… Wireless is not suitable for home users cause of price and data limit.. Wish an alternative to Ptcl is available … The WORST DSL SeRVICe provider in ENTiRe Obersevable universe…Recommend

  • UK
    Dec 31, 2015 - 10:40PM

    I Gig internet is being marketed and offered by Century Link in USA. Fastest available internet is 10 gig (In Salisbury North Carolina State). 360 Gig of total bandwidth for entire country is pretty sad. Recommend

  • Rana
    Dec 31, 2015 - 11:32PM

    worst internet provider.people of pakistan are being blackmailed ever since.i wish there would be a dharna against this company…Recommend

  • Javed afridi
    Jan 1, 2016 - 12:43AM

    It’s 0 Mbps since two days and the PTCL claims everything is fine?
    My laptop gone dead ever since and am using cellular 3G to write this comment.Recommend

  • Asad
    Jan 2, 2016 - 6:04AM

    I’m in lahore and since 28th december my 12 mb ptcl internet which is on fiber network is not working properly only few sites are working all important sites are down for takes forever to load.All of my friends in lahore are also facing the same issue and ptcl keep saying everything is fine!Recommend

  • Mohammad Baig
    Jan 2, 2016 - 10:17PM

    It is not the issue of the cable alone but of high level corruption on substandard machinery,equipment,batteries backup,load management systems despite earning of billions from the people.Recommend

  • Fahad
    Jan 3, 2016 - 12:18AM

    Dear PTCl,
    Your put ur IVR on auto answer from 28th till 31 Dec well this service attitude sucks, secondly ur CSR doesnt have any technical knowledge and unable to give proper ETTR. Lastly, will u guys will be exempting these No Service days from my bill or we will be getting the same routine bill for just staring our dead browsers. Wish justice system in Paistan could work and I can sue all these service providers for their misconduct, unjustified billings and false promises. Consumer Courts WAKE UP….Recommend

  • Mohammad Baig
    Jan 3, 2016 - 4:59PM

    This all can be managed in one day by just posing the same trouble to the GM.
    Secondly, it is not the complaint of the one day last, one week or one month but of years if the record is verified.Recommend

  • ali
    Jan 3, 2016 - 8:23PM

    @Mohammad Baig:
    exactly they need 2 upgrade their infrasturcture but we cannot say anything bcoz PTCL is a private company and they can do whatever they wantRecommend

  • cool
    Jan 5, 2016 - 12:19AM

    @Mohammad Baig:

    an arab engrr for same job gets 10 lakh while pakistani gets only 40k so u the maths.Recommend

  • Mohammad Anwer
    Jan 5, 2016 - 12:34PM

    Aoa to all, don’t forget we people are going to pay same amount of same Internet packages, Multi Net ISP is also available via submarine cable from Malaysia to Pakistan, but i never heard that cable is also damaged….. hope they are working to solve this issue. The biggest lie in this Tribune Post is (total of 360 gigabyte per second (Gbps) bandwidth, out of which only 250Gbps is available right now for all ISPs of Pakistan) nowww we have 250 Gbps, this is a joke……… i think we have approx 100 Gbps in Pakistan.Recommend

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