The practice all over the world is to send bills at least a week to 10 days prior to the due date
RAWALPINDI: I want to draw the attention of the prime minister towards the high-handedness displayed by Wapda in its dealings with its customers. One example of this is delivering electricity bills to their consumers just a day before the due date. The practice all over the world is to send bills at least a week to 10 days prior to the due date, and this isn’t asking for anything that is not legally the right of a consumer. Take the following case: the revenue officer of Wapda for Rawalpindi’s Chandni Chowk area issued electricity bills on October 27, with a due date of November 12. However, these were not delivered to the consumer till November 7. This means that it took 10 days to deliver the bill from the office to the home of the consumer, which cannot be more than a few kilometres at the most.
It is worth mentioning that such delays are experienced by subscribers all over Pakistan and it seems that there is no one at Wapda to take note of this.
On a related note, if a consumer wants to contact any officer concerned of Wapda and register a complaint, that is usually not possible because the names of said officers, and their contact addresses, emails and phone numbers are not available on the Wapda website.
Raja Ghazanfar Ali Khan
Published in The Express Tribune, November 10th, 2014.
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