People should also be able to register complaints about any monetary demands by the staff.
KARACHI: The Excise and Taxation (E&T) department has taken many positive steps for the betterment of the vehicle registration process with immediate delivery of standard number plates and tax tokens being two such actions. We understand that the immediate clearance of all number plates not supplied in the past is also in the pipeline. The following three additional measures are suggested:
1) The delivery of the registration book to customers by courier service. This will link all buyers to a home address and would be helpful in traceability — especially in the crime-ridden environments that prevails in the country; 2) complete registration of all categories of government and police vehicles, and placing their database on the E&T website; 3) creating a customer complaint option on the E&T website that helps in registering complaints about difficulties in getting number plates and tax tokens on the same day. People should also be able to register complaints about any monetary demands by the staff.
There being no requirement for additional funds to accomplish these tasks, we hope that the E&T department will take urgent action to incorporate these suggestions.
Naeem Sadiq
Published in The Express Tribune, October 2nd, 2013.
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