The KESC would be doing it millions of consumers a huge favour by moving this whole system of billing online.
KARACHI: In this day and age, it is a bit surprising that our utility providers do not have systems in place whereby their consumers can access their billing information online. For instance, to get a bill for my electricity connection, whenever it is not delivered on time, I have to go to the local KESC office, and spend a lot of time in getting a copy. This is a waste of time and even the utility would be better off if it enabled its subscribers to access this information on the internet.
Also, at times, when there is a dispute in the bill, a subscriber needs the entire billing history, or for a certain period of time. This, too, is usually very difficult to get hold of, though it should be a formality for a consumer who pays his bills in full and on time.
The KESC would be doing it millions of consumers a huge favour by moving this whole system of billing online.
Mazhar Butt
Published in The Express Tribune, October 13th, 2011.
