KARACHI:
There is a growing trend in Pakistan of people turning to AI chatbots for support with their mental health. The easy and often free access to these applications makes them particularly attractive to people who may not be able to afford professional therapy. However, accessibility should not be confused with expertise. A chatbot may provide reassuring responses, but it does not possess the empathy and understanding of a trained mental-health professional.
The issue is particularly concerning in Pakistan, where professional psychotherapy can be expensive and access to mental-health services remains limited. Someone experiencing emotional distress may therefore turn to an AI chatbot simply because it is readily available. While there is nothing inherently wrong with using technology as a source of information or supplementary support, relying on a chatbot instead of seeking professional help can be risky, particularly for someone experiencing a serious mental-health problem.
The growing use of AI for emotional support should prompt a wider discussion about access to mental-health services in Pakistan. Professional care needs to become more accessible and affordable so that people are not forced to rely on technology because it is the easiest option available. AI may have a role to play in supporting mental well-being, but it cannot replace the human element of mental-health care.
Shail Rabeeta
Karachi
