I am a senior citizen, veteran and octogenarian. I have been using PTCL landline for over 35 years. Since its takeover by a foreign company, the customer care service has continuously deteriorated. During good old days the faults were removed within 24 hours but now it takes weeks. There has been regular breakdown of my telephone with same fault of no dial tone. I lodged a complaint on 17 October with three reminders at 1218 and have talked to a customer care officer twice but with no results. The DE Phones, the Director or the Regional Manager hardly attend the calls. I have made 14 calls to EVP with no response. As a last option, I am now making my grievances public so that some action is initiated. The PTCL should evolve some sort of SOP to monitor the rectification of faults beyond 48 hours and necessary rebate should be given for the duration the facility was denied due to non-rectification of fault.
Lt Col (r) Mukhtar Ahmed Butt
Karachi Cantt
