KARACHI:
In today’s digital age, where technology has made communication more accessible and efficient, it is essential for the government to provide avenues for citizens to voice their concerns and grievances conveniently.
As a resident of Sindh, I have witnessed numerous instances where individuals face difficulties in addressing issues such as corruption, inefficiency and lack of accountability within government departments. While traditional complaint mechanisms exist, they often involve lengthy procedures and bureaucratic hurdles, deterring many from seeking redressal for their problems.
I, therefore, urge the Sindh Chief Minister to consider establishing an online complaints cell that would enable citizens to register their grievances easily and track their status online. Such a platform would not only streamline the complaint process but also enhance transparency and accountability within government agencies.
Furthermore, an online complaints cell would empower citizens to participate more actively in the governance process by providing them with a direct channel to communicate their concerns to the authorities. It would also serve as a valuable tool for collecting feedback and identifying systemic issues that require attention.
By embracing technology and innovative solutions, the Government of Sindh can significantly improve service delivery and enhance citizen satisfaction.
Aftab Ahmed Khaskheli
Badin
Published in The Express Tribune, March 25th, 2024.
Like Opinion & Editorial on Facebook, follow @ETOpEd on Twitter to receive all updates on all our daily pieces.
