Continuous rapid decline of PIA is visible on every flight, and also in its reservation system and check-in counters
KUALA LUMPUR: This is apropos Dr Pervez Tahir’s article, “A terrible flight from London” (July 18) and his recount of the horrible services provided by the airline.
This continuous rapid decline of PIA is visible on every flight, and also in its reservation system and check-in counters managed by their staff. I travelled on PK-899 from Kuala Lumpur to Lahore on July 9. The check-in counter staff was, however, courteous. Absolutely exhausted after waiting for over five hours, because the flight was as usual delayed, I was sleeping in my airplane seat when a flight steward with one stripe rudely shook me and started shouting as to why I had pressed the cabin call button, which I had not. A passenger seated behind my seat had pressed the button. A passenger seated in the vicinity was scolded by a stewardess because he had asked for tissue paper and water.
As for the poor quality of food on the London flight, if the catering contract for all flights departing from Europe is owned by a family of the former controversial managing director, one should obviously not have many high expectations of the services.
Salman Malik
Published in The Express Tribune, July 22nd, 2014.
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