Facility failure: BlackBerry outage triggers lawsuits

SAN FRANCISCO: Research In Motion is being sued in the United States and on its home turf in Canada for a BlackBerry service outage that affected millions of people worldwide. The lawsuits seek class action status to represent all BlackBerry users in the respective countries and call for RIM to pay unspecified cash damages. RIM’s network services for the popular smartphone were down intermittently for up to three days early this month in western Asia, the Middle East, Africa, Europe, and North and South America. RIM blamed the failure of a “core switch” at a facility in Europe as well as a backup mechanism for the initial problem. The problems cascaded as emails backed up at the company’s server hubs. RIM has set out to make amends with customers by offering $100 worth of premium applications such as games and hands-free operating programs, but the lawsuits contend the firm should be made to pay instead.

Published in The Express Tribune, October 28^th, 2011.