Customer Care: PTCL revamps One Stop Shop in Lahore

Published: April 7, 2013

ISLAMABAD: In line with its strategy to expand its reach and enhance customer service, Pakistan Telecommunication Company Limited (PTCL) has inaugurated a revamped One Stop Shop in DHA, Lahore. According to a press release, the One Stop Shop was inaugurated by Furqan Qureshi, Senior Executive Vice President Commercial. “We believe in providing superior services experience, involving access to a wide range of tailour-made products and premium services to our customers,” commented Awais Javid, General Manager Commercial Lahore. “The revamped customer care centres are designed to better serve our customers by extending our reach and also providing them with information and access to the latest offerings,” he added. The One Stop Shops are strategically placed nationwide, which offer one-window operations including billing adjustments and payments, fault rectification, new service requests, duplicate bills and many other services.

Published in The Express Tribune, April 6th, 2013.

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Reader Comments (2)

  • Apr 11, 2013 - 6:08PM

    Magnificent issues altogether, you simply won a new reader. What would you suggest in regards to your put up that you simply made some days in the past? Any certain?Recommend

  • Javeria Shah
    Apr 13, 2013 - 10:52AM

    Finally it has opened in defense, this is a positive step as it will greatly reduce the stress us poor Defense walas had to face just to lodge a complaint. The shops are really nice and the ambiance is truly one, where you dont mind waiting an extra few minutes.


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