Marketing tools: Using Facebook ads, some businesses get off to flying start

Published: September 24, 2012
Food businesses in major urban centres in Pakistan are especially adept at utilising Facebook as their primary marketing venue. PHOTO: AFP/FILE

Food businesses in major urban centres in Pakistan are especially adept at utilising Facebook as their primary marketing venue. PHOTO: AFP/FILE


Starting a business is a lot less expensive than it used to be, thanks to social media platforms, particularly Facebook. Several small firms have found themselves able to attract a large customer base through relatively cheap advertising on social media, allowing them to build up their revenues in the crucial early phase of their business.

Take the 14th Street Pizza Company in Karachi, for instance. It is a small, hole-in-the-wall, pizza delivery service that offers no dine-in options. When it first started in 2010, the company’s management wanted to minimise its marketing budget and focus purely on making sure that they spent the bulk of their scarce capital on procuring the equipment and ingredients for their product.

And so, rather than advertising on any other media, the company decided to focus their entire initial marketing budget on Facebook. This turned out to be a winning strategy for the firm, as it was able to earn revenues of higher than Rs20 million in their first year, largely off their social media strategy, which cost them only a fraction of what advertising in local newspapers and radio might have cost them.

According to a survey conducted by B Solutions, a digital media agency, about 62% of Pakistani users of Facebook say they use the internet and social media to find information about good and services that they are interested in purchasing. At least 10% report having actually made a purchase after being influenced by advertising or endorsements of friends on Facebook of a particular service or product.

Food businesses in major urban centres in Pakistan are especially adept at utilising Facebook as their primary marketing venue. The advent of popular groups such as SWOT and Karachi Food Diary, for example, offer Facebook users the opportunity to have conversations with each other, as well as the owners of restaurants, bakeries, and other food businesses.

Even directory websites such as Food Connection Pakistan use Facebook as a tool to help users connect with each other and leave reviews of various businesses on their website.

And even some businesses that long predate the advent of social media have started moving towards the platform for their primary marketing needs. Maria B, for instance, now spends 70% of its marketing budget on social media, up from just 10% a few years ago.

B Solutions claims to have helped one of their e-commerce clients boost monthly sales by 225% using a social media-based advertising strategy during Ramazan.

It is not entirely clear just how much of Facebook’s total revenues come from Pakistan, but most social media experts say the figure is likely to be miniscule in the context of the California-based company’s global total. Yet, the website is seen as a highly cost-effective tool for advertisers, particularly small businesses who want access to a captive audience.

Within social media, the most popular advertising venue for Pakistani companies appears to be Facebook, and not just because it is the most popular social media platform in the country. Facebook offers far more advertising options that are seen as more effective than Twitter.

And while LinkedIn also offers a diverse array of advertising options, it is used far less frequently by the average Pakistani user and has a far more specific demographic profile that only makes it compelling for a very narrow segment of advertisers. For instance, Standard Chartered Bank advertises jobs on LinkedIn, but hardly ever advertises any of its banking or other financial services on the website.

Published in The Express Tribune, September 24th, 2012.

Facebook Conversations

Reader Comments (3)

  • Gibran Ashraf
    Sep 24, 2012 - 9:50AM

    Great stuff by B Solutions! But I think the author should have spent a bit more time and talked to other folks as well who have had great success with social media in setting up business apart from just 14th street (which indeed is a success story)

    I think the likes of, BnW Collections and many many others who have turned to facebook as their “outlets” of sorts.

    I think the mushrooming of photographers (the wedding sort) can point to facebook as the primary drivers of their revenues!

    A follow up report is a must!!


  • Sep 24, 2012 - 5:16PM

    Dear Gibran,
    Thank you so much for the appreciation. It means a lot! :)


  • Mahira
    Nov 13, 2012 - 12:47PM

    I am agree with Gibran, there is a list of businesses who are marketing over As per activity analysis, companies like [Daraz][1] & [][2] are spending aggressively on facebook which shows they have big investments from back end. Also sites like [Techcity][3] and other are running ads there. So its good to see people are using online mediums as their marketing channels in Pakistan and also they do get good response from local buyers as well.


More in Business