The Balochistan government has successfully established e-service centre in the provincial capital of Quetta as part of its policy to provide all facilities to the general public under one window.
Such centres are being established in Quetta, Gwadar, Khuzdar and Loralai and soon will be extended to other districts of the province in the future.
Under the leadership of Chief Minister Mir Abdul Quddus Bizenjo, government has prioritized public welfare projects for providing facilities to the people and improving service delivery in the province.
The present government has taken historical steps and launched several development projects for the well-being of people of province, a handout issued here on Sunday said.
According to the vision of chief minister, an e-service center in Quetta has been officially functional under the Science and Information Technology Department to provide services to the citizens under a one-window operation.
The establishment of that facilitation centre in Quetta will reduce the burden on the district government while ensuring prompt service delivery for citizens.
The aim is to streamline the work of different departments through a one-window operation for citizens.
In the first phase of the project, the services of four departments would be provided at the e-facilitation centre to improve public services.
With the digitization of revenue department, the centre would provide e-services regarding the land record to the masses whereas the registration and submission of fee in the excise and taxation department has been made easy and efficient after the installation of e-service centre.
The acquisition of birth certificate, character certificate and other necessary documents has been made very easy through e-facilitation centre.
A police desk is also set up at the e-service center and resolving public issues related to police.
In future, the desks of Federal Board of Revenue and NADRA will also be activated soon at the e-service center so that all basic facilities are available to the people under one roof.
The general public has praised the vision of the Chief Minister Mir Abdul Quddus Bizenjo, terming it a revolutionary project in line with the changing world.
It may be recalled that in November last year, the chief minister had approved the establishment of an e-service center in Quetta and gave approval for releasing of Rs51.075 million for the project.
He approved the summary sent by the department of Science and Technology and said the project was an important step towards good governance as it would help ensuring transparency.
“By establishing an e-service centre, it will be possible to provide better services to the citizens in a short time and increase the government’s revenue,” he added.
The chief minister said that under the e-service project, 20 online services would be provided to the people under one roof, adding that the formation of the unit would improve the execution of government affairs directly related to the people.
He said that the Public Sector Development Programme (PSDP) of the current financial year included plans to establish e-service centers in Quetta, Gwadar, Khuzdar and Loralai.
Published in The Express Tribune, August 7th, 2023.
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