Officials warned against delaying redressal of grievances

Officials told to update dashboard of mobile application after resolving complaints

RAWALPINDI: The Punjab government has warned officials, who fail to address public complaints filed on the Prime Minister’s Complaints Portal in a timely manner, will face an inquiry.

The warning was issued on Saturday after the provincial government decided to take stringent action against those officers who did not resolve public complaints.

Meanwhile, departments of the provincial government have started a process to take up issues pointed out in complaints filed on the portal, such as lack of clean drinking water, cleanliness, poor sewerage system, encroachment, broken street lights, lack of car parking, and the presence of stray dogs as well as other issues.

In this regard, the Rawalpindi municipal department has disposed of some 540 public complaints while around 471 complaints have yet to be settled.



During a joint meeting of provincial departments at the Rawalpindi district level, acting Deputy Commissioner Saima Younas directed the various institutions to resolve public complaints swiftly and to update the dashboard of the dedicated mobile application to inform the public about their performance.

She also directed to explain to the public about the hindrances or other reasons why particular complaints could not be resolved.

The deputy commissioners of Water and Sewerage Authority (WASA), Parks and Horticultural Authority (PHA), Rawalpindi Development Authority (RDA), Agricultural Department, Livestock Department, District Accounts Office including other departments were directed to address public complaints on an emergency basis. 

Published in The Express Tribune, February 17^th, 2019.