Hafiz Ahsaan Ahmad Khokhar, Grievance Commissioner for Overseas Pakistanis, Federal Ombudsman, said the Foreign Office has been suggested to direct all focal persons to develop and set up their Skype addresses.
Moreover, the ombudsman has sought a compliance report to be submitted this month. He said the same instructions have also been issued to the Ministry of Overseas Pakistanis and the Overseas Pakistanis Foundation.
Khokhar said: “With the use of modern technology, public complaints will be heard simultaneously in Pak embassies and in federal ombudsman office Pakistan, which would help address the grievances of overseas Pakistanis in the shortest possible time.”
He said through a new and modern system of addressing individual and systemic complaints, overseas Pakistanis would have access to directly interact with the federal ombudsman office and govt officials.
The grievance commissioner said: “Skype meetings are now being regularly conducted with the Pak community around the world and cognisance has been taken on their individual and systemic issues, and notices are being issued to federal government departments for their resolutions.”
He said a number of issues of the Pak community living in Germany, USA, Canada, Spain, Italy, France, Malaysia, Saudi Arab, Iraq, the UAE, Holland, Denmark, Brazil, Senegal and many other countries have been redressed in federal ombudsman office which were filed against Nadra, the Police Bureau, ministries of interior and foreign affairs, PIA and passport and other departments.
“More than 80,000 individual and systemic nature of complaints of overseas Pakistanis have been redressed by the federal ombudsman in a short time which is a matter of satisfaction.”
Published in The Express Tribune, December 12th, 2016.
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